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business
total quality management

Questions and Answers of Total Quality Management

1 Relate the concepts of incremental change and discontinuous change to information systems implementation.
2 What additional people-related problems do you think may arise when business intelligence systems are introduced for end-users? Assess these problems, which are not directly considered in the
1 What are the typical problems in introducing business intelligence tools that are described in the case study? In the face of an economic downturn, one might have expected companies to cut back on
3 Assess potential reaction to change amongst staff and outline approaches through which this could be managed. The high-street retailer Boots launched its Advantage loyalty card in 1997. Today,
2 Summarize changes to organizational structure and responsibilities which may be necessary for introduction of such a scheme. The high-street retailer Boots launched its Advantage loyalty card in
1 Summarize the potential benefits a loyalty scheme can deliver in terms of improved knowledge about customers. The high-street retailer Boots launched its Advantage loyalty card in 1997. Today,
You are an owner-manager of a business of 250 staff which produces office furniture. The intranet gives access to a staff directory, the latest product information and sales figures. Identify
This activity ‘winds back the clock’ to the time when The Lo-cost Airline Company did not have an online sales facility. Using the models of employee response to change and change management
Evaluate which of the four general categories of organizational cultural orientation summarized by Boddy et al. (2001) are likely to be most amenable to introduction of a knowledge management
Consider the type of change which is associated with these different forms of business information management initiatives for the Lo-cost Airline Company relative to the framework shown in Figure
3 Discuss the need for a concept such as BPM when all new information systems and information management initiatives are ultimately driven by process improvement. With competition becoming seemingly
2 Summarize the benefits for BPM discussed in the article. With competition becoming seemingly tougher every quarter, companies are starting to experiment with a series of interlinked technologies
1 How does the article suggest that business thinking and practice has evolved since the exhortations for business process re-engineering in the 1990s? With competition becoming seemingly tougher
■ What are the success factors for managing change associated with major information management implementations?
■ Are there typical responses of individuals to organizational change which can be anticipated and controlled?
■ Assess the suitability of responses to organizational change associated with the introduction of new information management approaches.
Identify models of response to change associated with information management initiatives.
Explain Different types of change
6 Assess the advantages and disadvantages of using a structured project management method such as PRINCE2 within a large organization and a small organization.
5 Summarize the characteristics of an effective project office or project management office (PMO) within a large organization.
4 How do the success factors for the completion of an information systems project vary for:(a) A transactional information system such as a customer relationship management system and(b) A
3 Where should the responsibility for IS project management lie within a large organization? Assess the alternatives.
2 Evaluate the relative risks involved at each stage of a systems development project (or within the different activities of a rapid applications development project) and suggest techniques that can
1 Explore the reasons why information management projects continue to exhibit a high rate of failure.
8 Summarize the activities that need to occur between when the system design of a new project is complete and the system sign-off.
7 Distinguish between analysis and design activities.
6 Describe the activities that must occur at the start of a project, before detailed analysis occurs.
5 Contrast the traditional waterfall model and rapid application development approach to systems development.
4 Summarize the tools that a project manager uses to control a project from its inception to its completion.
3 What are the benefits of the different approaches to sourcing a new system?
2 Describe the alternatives for sourcing a new information system.
1 What are the characteristics of a failed information systems project?
2 Produce a summary of project management actions that could have been taken which may have avoided the problems experienced on the project. You should make recommendations for each stage of the
1 Produce a detailed Gantt chart for the project similar to Figure 7.14, showing all the main activities and milestones referred to in the report extract and the list of key events. 2.24 The Agency's
3 Evaluate the article identifying success factors for:(a) Moving to a project management methodology such as PRINCE2.(b) Any systems development management project. In 2002 the Reading Borough
2 What are the main barriers to introducing a project management methodology such as PRINCE2 into an organization? In 2002 the Reading Borough Council based in South-East England was working to
1 What were the background and the benefits to Reading Borough Council of implementing a structured project management methodology such as PRINCE2?In 2002 the Reading Borough Council based in
Referring to the cells in Table 7.2, select the most appropriate combination of build method and type of developer for the following types of information management system in the Lo-cost Airline
■ Which specific risks are related to management of information management projects?
■ How can we avoid the high reported failure rates for IS implementations?
■ Understand approaches used by project managers to control projects.
■ Identify the risks associated with typical phases of a project.
■ Identify the typical stages in an information systems project.
6 Much of the research into success factors for developing information systems strategy dates from the 1980s and 1990s. To what extent do you think lessons have been learnt? What might the reasons be
5 Assess the relevance of approaches developed for IS strategic planning for assisting in e-business strategy and implementation.
4 What should the involvement be for senior management in determining and executing information systems strategy in a large organization?
3 Assess alternative approaches to selection of IS applications portfolio.
2 Suggest approaches managers can use to ensure that IS strategy is aligned with business strategy, but can also impact business strategy where appropriate.
1 Assess the barriers to and facilitators for creating a successful information systems strategy process.
8 Explain the differences between these types of IS investments: strategic, key operational, high potential and support.
7 Explain the concept of portfolio management.
6 Evaluate different approaches for aligning IS strategy with business strategy and using it to impact business strategy.
5 What analysis of an organization’s external business environment should be conducted as part of IS strategic environment analysis?
4 What internal analysis should be conducted as part of IS strategic environment analysis?
3 Describe the characteristics of Michael Earl’s alternative approaches to the IS strategy process: business-led, method-driven, administrative approach, technological approach, organizational
2 Distinguish between and relate IS strategy to IT strategy, information management strategy and knowledge management strategy.
1 Summarize the purpose of IS strategy development. What are the characteristics and outcomes of successful IS strategy development?
To what extent do you think the success of this infrastructure project reflects a sound approach to IS strategy development within Tesco? Use the case to demonstrate how Tesco managed this project as
Select an industry or market such as the chemical industry, electronics industry, retail books or banking markets.For each of Porter’s five forces, assess whether the Internet has, on balance,
Go to the ‘Wayback machine’ (www.archive.org) which stores historical versions of websites, effectively ‘freezing them in time’. This amazing site stores 30 billion web pages from 1996 to the
Discuss the relevance of the different IS stages of growth models and IT maturity models presented in this section from the 1970s and 1980s to the ‘e-business era’.How relevant are these models
For each of the four different alternatives for IS responsibility outlined above list the advantages and disadvantages. Which do you think is the best solution for most organizations? To what extent
3 From the way Jean-Pierre describes his approach to integrating IT produce a checklist of the attributes needed by a CIO or information systems manager. Add to the list. ‘The key word for me is
2 Summarize the strategic approaches used in Renault to integrate IT with the organization. ‘The key word for me is transparency. IT is about delivering services to end users, but the lack of
1 What does Jean-Pierre see as the challenges of integrating IT into the organization? ‘The key word for me is transparency. IT is about delivering services to end users, but the lack of visibility
For a large organization such as The Lo-cost Airline Company and a smaller organization, identify for each of the five approaches to SISP presented above:1 Its advantages.2 Its disadvantages.3
■ How can organizations evaluate and control the effectiveness of IS strategy?
■ Who should be responsible for IS strategy within an organization?
■ How are information and knowledge management strategies to be integrated with IS strategy?
■ How should we align IS strategy with business strategy?
■ Explain how IS strategy can support information management and knowledge management strategies.
■ Evaluate approaches by which IS can support and impact business strategy.
■ Assess the suitability of tools for selection and generation of IS strategy.
■ Describe approaches for developing IS strategy.
Describe The stages of IS strategy development
Define a process for IS strategy development
What is IS strategy?
7 What does knowledge management tell us about the importance of learning to organizations?
6 Outline possible reasons for failure in a knowledge management programme.
5 Discuss the incentives that can be used to develop a knowledge management culture.
4 Why is learning important to knowledge management?
3 What role can ICT play in enabling knowledge management?
2 Describe the role the knowledge audit plays in developing a knowledge management strategy.
1 Discuss definitions of knowledge using examples from organizations.
8 Outline the role of three examples of ICT enabling knowledge management.
7 Define communities of practice.
6 Define the four stages of the competitive intelligence lifecycle.
5 How does competitive intelligence relate to knowledge management?
4 Differentiate between the codification and personalization approaches to knowledge management.
3 How can the data from a knowledge audit be visually represented?
2 Define knowledge management.
1 What are the four stages in the tacit/explicit knowledge creation model developed by Nonaka?
Read the following position statement from the British Standards Institute (BSI) on Knowledge Management published on the BSI website: https://www.bspsl.com/secure/bs_km/state.pdf.Summarize the
Local government Scenario: you are responsible for recruiting staff in local government. Senior management has identified key knowledge management objectives and an outline knowledge strategy related
2 How did the DTI’s knowledge management strategy link to the overall strategy? The DTI strategy One of the key recommendations of the DTI Reviews was that the Department needed much greater
1 Which approach(es) to knowledge management can you identify? The DTI strategy One of the key recommendations of the DTI Reviews was that the Department needed much greater strategic focus in order
For various organizational sectors use Table 5.5 to suggest a KM strategy mix.Make sure you can justify each selection. Table 5.5 Internet banking Computer games Airline Online bookseller Car
This example will use the Lo-cost Airline. In Table 5.4, translate the key business objectives into knowledge management objectives. As an example the first objective has been completed. Table 5.4
2 Discuss the difference between performance and facilitation networks. Scenario Three separate workgroups distributed across three different locations have been merged together following an
1 How can social networks analysis add value to the bank’s knowledge management strategy? Scenario Three separate workgroups distributed across three different locations have been merged together

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