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business
total quality management

Questions and Answers of Total Quality Management

Every six months the bank will expect to receive US$6,000,000 in advance.
3. Five years ago a company raised US$300 million by means of a tenyear fixed rate bond.The semi-annual cost of this bond was 9 per cent and was swapped to floating whereby the company receives 9 per
2. The treasurer of another company, a utility company, forecasts it will have core deposits of US$150 million for the next three years. They are concerned that interest rates will fall, and want to
1. The treasurer of MultiMedia Inc. is concerned that US$ interest rates will start to rise. They have a US$250 million term loan on which they pay six-month LIBOR + 50bp, and which has a further
2. What would your strategy be if you believed US$ LIBOR rates would increase more than the market anticipates?
1. What action would you take regarding the SG$ balances?
How does the lessor handle arrears? There will need to be a process for ensuring that all leases in arrears over a certain number of months are actioned.
Are all the leases only finance leases with no operating leases?
Are the lessees geographically dispersed?
What is the spread of leases between vehicle makes? Is there excessive concentration on any one make?
Is each lease contract seasoned (i.e. have repayments yet been received on the lease)?
How many lessees are there and how many lease contracts? What is the maximum number of lease contracts with one lessee? What is maximum value of one lease contract?
How large and how geographically widespread is the dealership network?
2. What issues would the rating agencies address in determining the credit worthiness of the structure?
1. What could the structure look like in outline?
What is the current condition of the market? Has there been substantial issuance recently or is the market hungry for new issues?
What is the perception of the issuer’s business sector? Are there any positive or negative factors that should be considered, such as government regulation or review?
What has been the history of other issues the issuer has had in the market? Have they been well received or is there a perception that past issues were badly priced?
What is the investor appetite for the name? Does the company have substantial bonds already out in the market or is this a maiden issue? Is the size enough to ensure good liquidity?
What is the comparison with other issues in the market for corporates of similar size and credit standing? If there is a significant difference, why is this?
What is the company’s re-financing strategy?
What will the financial structure of new organization look like(EIBTDA/interest, interest cover etc.)?
Maturity of the facility. (Typically an acquisition facility is envisaged as a bridge into capital markets.)
Certainty of funding requirement to meet stock exchange requirement.What is the cashflow profile for the next 12–18 months?
What is the market perception of the acquisition? Will the transaction be well received by the banking community?
What ancillary business is available?
What is the borrower’s credit rating (if any)?
Who is the borrower, and what is its standing and recognition in the market? Is the borrower well known to the market?
4. What structural issues would need to be considered?
3. What would be the concerns of the banks that provide the initial facility?How would they seek to manage these concerns?
2. How would you go about raising the finance?
1. What would be the size of the acquisition facility that as treasurer you would have to put together?
How strong are the arrangers’ skills? Can they deliver on their suggestions?
What is the potential arranger’s commitment to the relationship? This covers not just the relationship with the company, but the commitment the bank has to getting the transaction completed on
Does the structure of the transaction meet my company’s needs? Is the bank able to suggest other structures that may be more cost effective yet still match my company’s cashflow? Can the
How do the terms I am being offered compare with other transactions either currently in the market or that have just closed? This includes not just price but also any covenant packages that are
How many transactions has the bank arranged? Who were the companies, what was the size and maturity? How were these deals received by the market?
What is the bank’s reputation in the market? Perhaps more importantly, what is the strength of its syndication team in the market? Is it a market leader? Does it have clout? No treasurer wants to
What are the usual terms that are found in the loan documentation?
What are the advantages and disadvantages of this type of facility?
What are the costs and fees associated with such a facility?
How are such facilities ‘put together’ or established?
2. What considerations would you bear in mind in reaching your conclusion?Leisure Time plc is a UK FTSE 250 company involved in the leisure sector.Its operations include the ownership and management
1. How do you think the company should finance its expansion programme, with debt or equity?Leisure Time plc is a UK FTSE 250 company involved in the leisure sector.Its operations include the
Its management team. Are they experienced in the business and the sector it operates in?
The business sector it operates in. Is it in a cyclical business sector where cashflows are subject to fluctuation?
The competitive environment. Does the company operate in a business with low barriers to entry?
Its market position. Does it have a dominant market position and is it able to protect its profits and cashflow in adverse conditions?
The level of operational gearing. Does it operate with a high level of fixed costs?
Design the company’s treasury policies covering debt management, foreign exchange and interest rate risk (the summary financial results are given overleaf).
What is the early warning system?
What is the residual risk remaining after the application of controls?
What is the control strategy for avoiding or mitigating the risk?
Do we wish to accept the risk?
What is the currency denomination of receivables?
Does the company have cash on deposit?
What is the fixed/floating structure of its debts?
What is the company’s financial structure? What is the maturity profile of its debts? Which markets does it raise its finance in? Has the company issued convertible bonds or debt with warrants,
What currencies are its major assets and liabilities denominated in?
Does the company provide significant amounts of financing to its customers?
Are receivables concentrated in one or two large customers?
Are premises, equipment or vehicles leased? Are the lease rental payments effectively fixed rate finance?
How significant is interest expense?
Does the company operate share option schemes? Do they represent an exposure?
6 Assess the role of e-government in managing equitable access to online information resources and services.
5 Write an essay assessing the extent to which George Orwell’s prophecies about‘Big Brother’ monitoring citizens made in his novel 1984 have become today’s reality.
4 What are the threats from computer viruses and how should companies protect their systems from computer viruses?
3 Assess the different risks of unauthorized external access to information systems and suggest countermeasures.
2 You have recently been appointed as IT manager in an organization with 200 staff. You have been told that some unlicensed software is in use. You want to avoid the company being reported and fined
1 In your role as information manager you are giving a one-day workshop on data protection and privacy legislation to managers. Develop a set of ten slides which explain the principles and
8 Define e-government and give examples of different approaches to e-government.
7 Outline the measures that can be taken by an organization to stop software piracy.
6 What are the different types of computer virus? What steps can be taken by an organization to limit the impact of viruses?
5 Describe the different forms of threats from hacking and solutions to counter them.
4 How can the need for organizations to monitor employee use of networked computer systems be reconciled with the legal and ethical constraints on monitoring?
3 How is intellectual property of resources available through the Internet protected?What are the constraints on individuals and organizations using such resources?
2 Explain the requirements that data protection and privacy legislation places on organizations in your country.
1 Distinguish between legal and ethical constraints on the management of business information.
3 Assess the suitability of techniques described in the article to counter plagiarism. This case highlights experiences of plagiarism in Australian universities which are mirrored at universities
2 Discuss the prevalence of plagiarism at your place of study! This case highlights experiences of plagiarism in Australian universities which are mirrored at universities throughout the world. The
1 Define ‘plagiarism’ using your understanding of the term, the article and the definition at www.turnitin.com (www.turnitin.com/research_ site/e_what_is_plagiarism.html). This case highlights
3 Do you think it is ethical for organizations to monitor employees to detect access to pornography and then sack them if they have accessed it?
2 What practices does the article suggest organizations should adopt to counter misuse of computer resources by employees? Can you suggest further measures?
1 Summarize the benefits of using automated software tools to manage staff access to Internet content and e-mail.
You are responsible for data protection at a university and need to develop guidelines for staff. You are comparing or benchmarking your current guidelines against those of other universities in your
Explain The Freedom of Information Act (FOIA
Explain Electronic commerce legislation
Explain Problems introduced by data protection and privacy legislation
Explain Data protection and privacy legislation
Explain Privacy
Explain Ethics within the information society
Explain Ethics in information management
■ What is the balance between business imperative and moral stance for monitoring and controlling employee data access?
■ What are the risks of unauthorized access to data and how can we minimize these?
■ What are the legal constraints on managing customer and employee data?
■ Define the risks of unauthorized data access and solutions to counter them.
■ Assess approaches to providing and monitoring employee access to information.
■ Understand the implications of privacy and data protection legislation for managers.
6 Explain how the concept of ‘total cost of ownership’ can be used to control information service delivery.
5 Assess the opportunities and risks of outsourcing knowledge management activities.

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