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business
total quality management

Questions and Answers of Total Quality Management

7-12 Form a group with three or four of your classmates. Compare the capabilities of Apple’s iPhone with a smartphone from another vendor with similar features. Your analysis should consider the
7-11 This project will help develop your Internet skills in using web search engines for business research.Use Google and Bing to obtain information about ethanol as an alternative fuel for motor
7-10 In this project, you’ll use the web to research alternative wireless services and use spreadsheet software to calculate wireless service costs for a sales force.You would like to equip your
7-9 BD sells medical devices and instrument systems to hospitals, health clinics, medical offices, and laboratories in over 50 countries. The company employs over 30,000 people around the world,
7-8 Your company supplies ceramic floor tiles to Leroy Merlin, Bricorama, and other home improvement stores in France. You have been asked to start using radio frequency identification tags on each
7-7 What are some of the issues to consider in determining whether search engine optimization would provide your business with a competitive advantage? (p. 187)
7-6 Should all major retailing and manufacturing companies switch to RFID? Why or why not?MyLabMIS (p. 187)MyLabMIS
7-5 It has been said that within the next few years, smartphones will become the singlemost important digital device we own.Discuss the implications of this statement. (p. 187)
3. Should managers inform employees that their web behavior is being monitored? Or should managers monitor secretly? Why or why not? (p. 187)
2. Describe an effective e-mail and web use policy for a company. (p. 187)
1. Should managers monitor employee e-mail and Internet usage? Why or why not? (p. 187)
5. Are you in favor of legislation enforcing network neutrality? Why or why not? (p. 187)
4. It has been said that net neutrality is the most important issue facing the Internet since the advent of the Internet. Discuss the implications of this statement. (p. 187)
3. What would be the impact on individual users, businesses, and government if Internet providers switched to a tiered service model for transmission over landlines as well as wireless? (p. 187)
2. Who’s in favor of net neutrality? Who’s opposed?Why? (p. 187)
1. What is net neutrality? Why has the Internet operated under net neutrality up to this point? (p. 187)
7-3 How do the Internet and Internet technology work, and how do they support communication and e-business? (p. 187)
7-2 What are the different types of networks? (p. 187)
6- 18 Discuss how the following facilitate the management of big data: Hadoop, in-memory computing, analytic platforms. (p. 187)
6- 17 Identify the five problems of a traditional file environment and explain how a database management system solves them. (p. 187)
6- 16 What are the main advantages and disadvantages of having multiple databases in a distributed architecture? Explain. (p. 187)
6- 15 Identify some of the business intelligence features included in SAP’s business software suite. (p. 187)
6- 14 Explain why distributed architectures are flexible. (p. 187)
6- 13 Explain the role of the database in SAP’s threetier system. (p. 187)
6- 11 This project develops skills in searching web-enabled databases with information about products and services in faraway locations.Your company, Caledonian Furniture, is located in Cumbernauld,
6- 10 In this exercise, you will use database software to design a database for managing inventory for a small business. Sylvester’s Bike Shop, located in San Francisco, California, sells road,
6- 8 Iko Instruments Group, a global supplier of measurement, analytical, and monitoring instruments and services based in the Netherlands, had a new data warehouse designed to analyze customer
6- 6 To what extent should end users be involved in the selection of a database management system and database design?MyLabMIS MyLabMIS (p. 187)
6- 5 Imagine that you are the owner of a small business. How might you use sentiment analysis to improve your performance? (p. 187)
4. Why did managers select the Infogix platform? (p. 187)
3. What is the role of human decision makers in the new system? (p. 187)
2. Why did managers decide they needed an “intelligent system?” In what way was the new system“intelligent?” (p. 187)
1. Why did Societe Generale’s managers decide to develop an automated transaction processing system? (p. 187)
3. What management, organization, and technology issues should be considered when setting up information systems for intelligence-driven prosecution? (p. 187)
2. What problems does this approach to crime fighting pose? (p. 187)
1. What are the benefits of intelligence-driven prosecution for crime fighters and the general public? (p. 187)
6- 4 Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources? (p. 187)
5- 19 What is the total cost of ownership of technology assets, and what are its cost components? lop25
5- 18 What are the distinguishing characteristics of cloud computing, and what are the three types of cloud services? lop25
5- 17 Allowing employees to use their own smartphones for work will save the company money. Do you agree? Why or why not? lop25
5- 16 Compare the BYOD experiences of Michelin North America and Rosendin Electric. Why did BYOD at Michelin work so well? lop25
5- 15 What management, organization, and technology factors should be addressed when deciding whether to allow employees to use their personal smartphones for work? lop25
5- 14 What are the advantages and disadvantages of allowing employees to use their personal smartphones for work? lop25
5- 13 Form a group with three or four of your classmates. Choose server or mobile operating systems to evaluate.You might research and compare the capabilities and costs of Linux versus UNIX or the
5- 11 In this exercise, you will use spreadsheet software to calculate the cost of desktop systems, printers, and software.Use the Internet to obtain pricing information on hardware and software for
5- 8 What are the advantages and disadvantages of cloud computing lop25
5- 7 Why would some organizations choose a private cloud or hybrid cloud over a public cloud? lop25
5- 6 Why is selecting computer hardware and software for the organization an important management decision? What management, organization, and technology issues should be considered when selecting
4. Why did management choose a regional rollout strategy? Why in the UK? lop25
3. What were the main organizational change requirements for implementing the new cloud platform? lop25
2. Why was it necessary to hire a systems integrator firm? lop25
1. Why did Glory choose a cloud solution as opposed to modernizing the systems it had? lop25
4. What kinds of businesses are most likely to benefit from wearable computers? Select a business and describe how a wearable computing device could help that business improve operations or decision
3. What management, organization, and technology issues would have to be addressed if a company was thinking of equipping its workers with a wearable computing device? lop25
2. How would a business process such as ordering a product for a customer in the field be changed if the salesperson was wearing a smartwatch equipped with Salesforce software? lop25
1. Wearables have the potential to change the way organizations and workers conduct business. Discuss the implications of this statement. lop25
IT management services that plan and develop the infrastructure, coordinate with the business units for IT services, manage accounting for the IT expenditure, and provide project management services?
Physical facilities management services that develop and manage the physical installations required for computing, telecommunications, and data management services? lop25
Application software services, including online software services, that provide enterprise-wide capabilities such as enterprise resource planning, customer relationship management, supply chain
Data management services that store and manage corporate data and provide capabilities for analyzing the data lop25
Telecommunications services that provide data, voice, and video connectivity to employees, customers, and suppliers lop25
Computing platforms used to provide computing services that connect employees, customers, and suppliers into a coherent digital environment, including large mainframes, midrange computers, desktop
5- 5 What are the challenges of managing IT infrastructure and management solutions? lop25
5- 4 What are the current computer software platforms and trends? lop25
5- 2 What are the components of IT infrastructure? lop25
5- 1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution? lop25
4-18 What are five digital technology trends in American business today that raise ethical issues for business firms and managers? Provide an example from business or personal experience when an
4-17 What are the five principles of Fair Information Practices? For each principle, describe a business situation in which the principle comes into play and how you think managers should react. lop25
4-16 Will Facebook be able to have a successful business model without invading privacy? Explain your answer. Could Facebook take any measures to make this possible? lop25
4-15 Describe the weaknesses of Facebook’s privacy policies and features. What people, organization, and technology factors have contributed to those weaknesses? lop25
4-14 What is the relationship of privacy to Facebook’s business model? lop25
4-13 Perform an ethical analysis of Facebook. What is the ethical dilemma presented by this case? lop25
4-11 This project will help develop your Internet skills for using the privacy protection features of leading web browser software.Examine the privacy protection features and settings for two leading
4-10 In this project, you’ll learn how to build a simple blog of your own design using the online blog creation software available at Blogger.com . Pick a sport, hobby, or topic of interest as the
4-8 The Malaysian government is a major healthcare provider. The government plans to have 33 paperless public hospitals in Malaysia in the next few years. These paperless hospitals will be backed by
4-7 Discuss the pros and cons of allowing companies to amass personal data for behavioral targeting? lop25
4-6 Should companies be responsible for unemployment their information systems cause?Why or why not? lop25
4-5 What is the digital divide and how do you think it should be dealt with? lop25
4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? lop25
4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? lop25
4-2 What specific principles for conduct can be used to guide ethical decisions? lop25
4-1 What ethical, social, and political issues are raised by information systems? lop25
3- 18 What are the main factors that mediate the relationship between information technology and organizations and that managers need to take into account when developing new information systems?
3- 16 What solution for Deutsche Bank was proposed? How effective do you think it will be?Explain your answer.(p. 18)
3- 15 Was Deutsche Bank using technology effectively to pursue its business strategy? Explain your answer.(p. 18)
3- 14 What was the role of information technology at Deutsche Bank? How was IT related to the bank’s operational efficiency, decision-making capability, and business strategy?(p. 18)
3- 13 Identify the problem described in this case study. What people, organization, and technology factors contributed to this problem?(p. 18)
3- 12 With your team of three or four other students, select a company described in the Wall Street Journal, Fortune, Forbes, or another business publication or do your research on the web. Visit the
3- 11 In this exercise, you will use software at car websites to find product information about a car of your choice and use that information to make an important purchase decision. You will also
3- 10 In this exercise, you will use database software to analyze the reservation transactions for a hotel and use that information to fine-tune the hotel’s business strategy and marketing
3- 9 T-Mobile has launched aggressive campaigns to attract customers with lower mobile phone prices, and it has added to its customer base. However, management wants to know if there are other ways
3- 8 Marks & Spencer Group is a leading department store chain in the United Kingdom. Its retail stores sell a range of merchandise. Senior management has decided that Marks & Spencer should tailor
3- 7 What are some of the issues to consider in determining whether the Internet would provide your business with a competitive advantage?(p. 17)
3- 6 What is meant by the phrase “IT should flatten hierarchies?”(p. 18)
3- 5 It has been said that there is no such thing as a sustainable strategic advantage. Do you agree? Why or why not?(p. 17)
3- 4 What are the challenges posed by strategic information systems, and how should they be addressed?(p. 18)
3- 3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?(p.
3- 2 What is the impact of information systems on organizations?(p. 18)
3- 1 Which features of organizations do managers need to know about to build and use information systems successfully?(p. 18)
2- 13 Identify the management, organization, and technology factors responsible for impeding adoption of internal corporate social networks.2- 14 Compare the experiences implementing internal social

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