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business
total quality management

Questions and Answers of Total Quality Management

According to the Agency for Healthcare Research and Quality(AHRQ), health care organizations can take a number of approaches to improve cultural competence among their workforces. Suggestions include
What cultural and health biases and disparities are evident in this case? How do these biases and disparities impact the care Alejandro received from the clinic?
What organizational issues does this case represent, and how would you effect change?
You are in Human Resources and this situation was brought to your attention, how would you respond?
What is the office director’s responsibility in this situation?
If you were the director, how would you manage the situation between Chris and Jill?
If you were Chris, what would your next step be?
Is Chris being bullied? Explain your answer.
What is happening in this case?
What are the first three steps the CCM should take upon receiving the call from the patient?
How does the intersection of race and sexual orientation impact this case?
Should lesbian, gay, bisexual, transgender, and queer(LGBTQ) training be a specific requirement for health care providers?
What obligations does a physician have to report this encounter?
What are the ethical responsibilities of a physician as related to treating a patient?
What are the main concerns of this case?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these
If you were running a clinic such as this one, what would you do to prevent this type of thing from happening, considering these things might not be reported?
What role do you think the clinic being for the less fortunate part of the community played, if any, in the patient not saying anything to anyone?
Why do you think the provider felt like it was okay to move forward with this line of questioning?
What is going on in this case?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in Part II of this case.
What is going on in Part II of this case?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these
Is there specific training that you would recommend for the employees at this practice?
What steps would you immediately take to mitigate the risk to the organization and to meet the needs of the patient?
What are the specific points of failure in the patient termination process and what should be done to address them?
What are the major issues presented in this scenario?
What specific interventions would you implement to reduce the potential of creating additional health disparities in this patient population?
What challenges might Moon encounter implementing telehealth within this population?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these
What other data should you explore to build the business case?
What barriers might you experience and how might you overcome them?
Which stakeholders would you need to include in the discussion of implementing this data collection?
What is the importance of collecting race, ethnicity, and language preference information (RELP)?
What are the human and monetary cost associated with these types of turnover?
How are hospitals and other providers that have seen a sizable exodus of employees dealing with this problem? What specific strategies are being used?
Have some providers taken steps to prevent the exodus of staff? What are the strategies they have used in this regard?
What are the potential risk management and legal liabilities of employees not being vaccinated?
What are the reasons for their reluctance? What are the differences in reasoning in certain areas of the country, such as in the South and/or rural areas? What are the differences for various groups
Are the unvaccinated health care workers typical anti-vaxxers or is there something different about the COVID-19 vaccination resistance movement?
Explore the issue of vaccine hesitancy in more depth. What does the data show about vaccine hesitancy across the country?
Which benefits make the most sense? Provide the rationale for your recommendations.
Should mental health benefits be added as part of the chain’s plan?
What are the barriers to getting access to mental health care for many people?
What are some strategies to recruit new employees to long-term care?
What are some strategies to retain employees in long-term care facilities?
What are the specific problems raised by the coronavirus pandemic for employees in long-term care? Who has been mainly impacted by these problems? Is it women, low-wage earners, or others?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these
Should the HR director have provided more guidance and direction to Simone at the outset?
Did Simone do enough homework before jumping in and creating the job description? Would it have made more sense for her to have investigated the finance department before proceeding with the job
What are the disadvantages to a workplace experiencing these types of issue? What are the advantages that could be gained by fixing the identified issues?
What would be Simone’s first steps to address the issue she identified? Would she need some help? From whom?
Do you envision a quick fix for the issue identified?
Provide your reflections and personal opinions as well as your recommendations for addressing this problem.. What major issue did Simone uncover during her visit to the finance department? Was it a
Provide three possible solutions to the problem you identified.
What are three factors contributing to this problem?
Identify the main organizational problem in this case.
What is going on in this case?
Should Apple be updating her resume and looking for another job?
What recommendations would you make as to next steps so that Apple has a high chance of success in gaining physician buy-in to creating the standardization?
What are some of the barriers to creating standardization among so many different practices, especially after an acquisition is completed?
What are the major risks of having clinical support staff frequently transitioning to various clinics with different workflows, policies, and procedures?
What are the benefits of standardizing some workflows, policies, and procedures for multi-practice medical groups?
Did you make any assumptions while reading this case regarding race, ethnicity, gender or gender identity, sexual orientation, socioeconomic status, culture, or other protected class? Were these
What steps would you suggest to arrive at some resolution in this situation?
Should it be left to the employee, River, to take action in this situation?
What potential legal risk is there to Mx. Ohno’s actions?
What organizational issues can you identify?
What are some barriers that may occur during this process, and what would be the plan to overcome them?
How can organizations who have acquired physician practices engage providers to work toward common definitions such as an acceptable scope of practice for medical assistants?
What is the importance of identifying clear roles for clinical support staff, especially when it comes to safety?
What are the current applicable laws and regulations within the U.S. as they pertain to scope of practice for Medical Assistants?
Compare and contrast the net income amounts to cash increases or decreases. Does this make sense? What does a disparity between income and cash flows suggest?
Review the three years of financial statements and the interim statements. Perform ratio and other analysis to identify accounts and balances that should be examined during the course of the year-end
Which financial statement do most users review? Why is the balance sheet critical for effective financial statement analysis?
Identify the types of accounts and circumstances that raise concern for misstatement of financial statements.
Identify all qualitative potential issues for the current year audit.
Is there a way that the clinic could utilize aspects of the electronic health record or patient information to explain diagnostic services versus elective?
When identifying a script or policy for ancillary staff, what needs to be considered for continued patient satisfaction when it comes to billing?
When discussing provider education, what is the best way to educate providers on the true severity of this problem?
Do you think it is truly unethical for a provider to guarantee payment from a commercial coverage for treatment?

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