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business
total quality management

Questions and Answers of Total Quality Management

There is more than one set of practices or ideas about knowledge management.Use the Internet to search for definitions of the term ‘knowledge management’.Find at least five definitions. The
■ How should knowledge management strategy be aligned with corporate strategy?
■ What are typical barriers to effective knowledge management?
■ How can ICT support a knowledge management strategy?
■ How do we use knowledge to increase organizational efficiency and competitiveness?
■ Select and assess the value of information systems to knowledge management.
■ Identify key management issues of knowledge management.
Define knowledge
6 You are an information management consultant. Produce a template for the elements of information strategy that could be applied in different organizations.
5 Assess different approaches to analysing the use of information as a resource in an organization.
4 Which factors shape the role and responsibilities of the chief information officer in a large organization?
3 Evaluate the suitability of the Hawley (1995) recommendations for information management.
2 Assess the most appropriate relationship between information management, knowledge management, information systems and e-business strategies within a large organization.
1 Discuss alternative approaches to structuring the information management function within an organization.
9 Summarize approaches to information mapping.
8 What are the stages in creating an information audit?
7 Describe the purpose and content of an information policy.
Describe different ways in which responsibilities for information management can be assigned.
5 How can information quality be assessed and improved?
4 How can an information management strategy manage organizational information as a resource?
3 What is the typical relationship between information systems and information management strategy in an organization?
2 Summarize the needs for a distinct information management strategy within an organization.
1 Distinguish between information management and knowledge management.
2 How was buy-in for this information management project achieved from the business units? What are the benefits and drawbacks of this approach? The headquarters of pharmaceuticals giant
1 Why is storage management an important business issue for GlaxoSmithKline? The headquarters of pharmaceuticals giant GlaxoSmithKline (GSK) makes a bold statement, towering over the M4 motorway on
Refer to the best-practice ‘exemplar sites’ listed at:www.jisc.ac.uk/index.cfm?name=infostrategies_exemplar These have been implemented through adoption of the JISC (1995) standards.Select one or
2 What information management activities does the group complete? To what extent could these be successfully completed within an information technology department? The merger of two big companies
1 Where does information management fit within the GlaxoSmithKline organizational structure?Assess the advantages and disadvantages of this approach according to the article and your own experience.
Referring to the different aspects of information quality shown in Table 4.4, discuss how you assess the information quality of a Website for these cases:1 An online article about information
Starting with a blank piece of paper, identify at least ten strategic issues for information management and approaches to manage these issues. Different groups should consider different sizes of
4 These commandments imply a need for a separate information management strategy or policy. From your experience of working in organizations or your understanding of IS strategy, do you think these
3 In groups, agree a priority order for the ten commandments in order of strategic importance. Dealing with data is a time-consuming exercise. The need to respond to spam and viruses, or to comply
2 Are there any additional commandments you would use, based on your experience or understanding of information management literature? Dealing with data is a time-consuming exercise. The need to
1 Review the ten commandments for handling information management. For each commandment devise a single sentence which would explain to a business manager why information management is important.
Why is an information management strategy needed?
■ Which management controls should be built into an information strategy?
■ How should we structure and resource information management?
■ How does the information management strategy relate to IT/IS and knowledge management strategies?
■ Do we need an information management strategy?
■ Describe the management issues that need to be addressed in an information management strategy.
■ Relate information management strategy to other organizational strategies.
■ Justify the need for a defined information management strategy.
6 Explore the concept of device convergence and its implications for an ecommerce manager of an airline or retailer.
5 Explain the concept of the ‘semantic web’. What is its future relevance to businesses?
4 When launched in Europe, 3G technologies often fell behind adoption forecasts.Explain the reasons for this phenomenon and assess the future prospects for the technology over the next three years.
3 You work for an IT industry analyst. Your next assignment is the production of a report on the future adoption of public Wi-Fi networking over the next five years. Produce a structure for your
2 You have been asked to produce a report on the relevance of XML to an organization that already uses EDI for ordering raw materials from its suppliers. You should define XML, explain its advantages
1 You are advising a small start-up company that specializes in web design on the hardware infrastructure they will require. The company will have a director, one business development manager, a head
8 Describe two alternatives approaches for wireless access to the Internet.
7 Explain the differences between HTML and XML. What are their relevance to managers?
6 What are the benefits and disadvantages of client/server systems?
5 Which Internet standards are involved when a web page is requested by a client and served from a server?
4 What are the main alternative output devices for a PC? Explain the options and the criteria on which the best device can be based.
3 Distinguish between memory and storage. Which alternative options are available for memory and storage?
2 Produce a table summarizing the main components of a basic PC giving a short description and a typical specification for each component.
1 Explain the different components of the technology infrastructure of an organization with reference to your place of study.
2 What approaches were used in the creation of easyJet’s online presence which were significant in its success?Very few bricks and mortar companies can claim to have had a more successful
1 Assess the reasons why easyJet has been able to achieve over 90 per cent of its sales over the Internet. Very few bricks and mortar companies can claim to have had a more successful e-commerce
1.2 Write a short justification for the adoption of XML-based standards which will form part of your business case for presentation to the management team who have no knowledge of XML.
1.1 Visit the websites of the main standards organizations such as Biztalk(www.biztalk.org), Oasis (www.oasis-open.org) and RosettaNet(www.rosettanet.org) and produce a diagram summarizing the
2 What are the management issues involved with storage area networks once they have been implemented? Storage is a mess. CIOs, industry analysts and even some vendors agree that one of the biggest
1 What are the reasons for and the benefits of implementing a storage area network? Storage is a mess. CIOs, industry analysts and even some vendors agree that one of the biggest problems facing IT
■ What are the meaning and relevance of different technology standards associated with the Internet?
■ How do we select the appropriate technology for our organization?
■ Evaluate the suitability of different technology components for information management.
■ Explain the relationship between software, hardware and communications components of information systems.
6 As the chairman of a committee tasked with selecting a CRM application, you have to produce a cost–benefit report for a new CRM application. Write a report detailing the benefits for an
5 What management controls are necessary for the implementation of intranets to be successful?
4 You are introducing a structured approach to selecting software applications at an SME. Which controls would you implement to ensure that the most appropriate software was selected?
3 ‘Open-source office applications such as Star Office and Open Office are not likely to be widely adopted.’ Assess the future drivers and barriers to adoption and suggest to what degree the
2 Assess the advantages and disadvantages of the best-of-breed and single supplier options for enterprise resource planning systems.
1 You are an IT analyst. Write a report for business managers, explaining and making recommendations on the suitability of the on-demand approach for buying business organizations.
8 Explain the concept of supply chain management and how it can be used to improve organizational performance.
7 Explain the concept of customer relationship management and how it can be used to improve organizational performance.
6 Define e-business and e-commerce. What are the main types of applications for e-business services?
5 How would an organization select software from a particular vendor?
4 Describe the different options for obtaining software.
3 Summarize the advantages and disadvantages of open source software.
2 Describe the main functions of operating systems software.
1 Distinguish between applications software and systems software.
Assess the advantages and disadvantages of using open-source office software in a large organization, based on this article, Table 2.5 and discussion with fellow students and your lecturer With a 95
2 Make recommendations, with justifications of which you would choose for a small, medium or large organizations(a) Operating system: Microsoft Windows 2000/Windows XP v. Linux (opensource)for server
1 For the different alternatives facing a technical manager below, assess:(a) Which is most popular (use research figures through performing a Google search referring to the different technologies,
3 Evaluate the facilitators and barriers to the adoption of utility computing. In the early days of the internet, visionaries talked of computing becoming a utility. Users would plug into the
2 How significant does the article suggest utility computing will become? In the early days of the internet, visionaries talked of computing becoming a utility. Users would plug into the internet for
1 What are the benefits of ‘utility computing’according to the article? In the early days of the internet, visionaries talked of computing becoming a utility. Users would plug into the internet
Visit the IBM microsite which is used to promote the on-demand concept(www.ibm.com/ondemand). Summarize the meaning and benefits of on-demand computing according to IBM, explaining how it differs
■ Should we adopt open-source software?
■ Should we make, buy or rent software?
How do we select the appropriate portfolio of information management applications?
■ Assess how the information management applications can support information flows within and between organizations.
■ Distinguish between the concepts of e-business and ecommerce.
Understand how different types of software support business information management.
6 Assess the relationship between e-business and information management strategic initiatives in organizations.
5 Assess the significance of information management to corporate performance management.
4 Assess the strengths and weaknesses of the four different schools of management practice and thinking for information management described by Marchand et al. (2002). What approaches can be used to
3 You are the managing director of a small manufacturing business with 25 staff.You have recognized the need to adopt a more structured approach to information management within your business. You
2 Discuss the assertion by Carr that ‘They [information systems] are becoming costs of doing business that must be paid by all but provide distinction to none’.Does this imply that investment in
1 Assess the strategic importance of information management to an organization with reference to an organization you are familiar with.
8 Summarize the arguments for the existence of the IT productivity paradox.

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