There is more than one set of practices or ideas about knowledge management.

Use the Internet to search for definitions of the term ‘knowledge management’.

Find at least five definitions. The following websites can be used as starting points:

www.gurteen.com, www.knowledgeboard.com, www.brint.com, www.googleguide.com/glossary.html 1 Compare the five definitions. How do they differ? Which key words or phrases appear in the definitions? Do the definitions focus on people, technology or processes?

2 What reasons can you think of for the differences in definition?

3 How does knowledge management differ from information management?