It is the year 2012. In your company, central planning has given way to frontline decision making, and bureaucracy has given way to teamwork. Shop floor workers use handheld computers and robots. There is a labor shortage for many job openings, and the few applicants lack skills to work in teams, make decisions, or use sophisticated technology. As vice president of HRM since 2000, what should you have done to prepare for this problem?

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