Suppose that when a company has 5 customer service reps (CSRs) in its call centre at any
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If there are 5 CSRs, what is the probability that a customer waits more than 2 minutes to speak to a CSR?
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Jonathan Quinonez
I have tutored for more than 11 years both in-person and online. Online tutoring is a different game in that the tutor cannot gauge how a student is doing. I have expertise in this by working for different companies over the years to develop my own style of tutoring such that students enjoy the session and learn at the same time.
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