Ted Thorndike has been with his grandfather’s firm for 5 weeks and is enjoying his job immensely. The elder Thorndike is also pleased—so pleased that he took the morning off to do a little fishing. However, while old Luke is catching some carp, young Ted is catching some flak.
At the other end of this morning’s telephone call is an irate customer whose aluminum tennis racquet has cracked in half after just 14 months. The caller is an avid player who gets out on the court about two or three times a week, and he claims the racquet has never been abused in any way. He not only wants Thorndike Sports Equipment to send him another racquet, he also demands that the company reimburse him the $30 he lost after his racquet broke and he was no longer competitive with his opponent.