Mastering Medicares Puzzle A Healthcare Customer Service Study Guide(1st Edition)
Authors:
Mr Edward A Zahurak Llc ,Michael Zahurak
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Book details
ISBN: B0CMC5JBFL, 979-8390313831
Book publisher: Independently published
Book Summary: As over 10,000 Americans turn 65 daily, navigating Medicare only grows more complex. Mastering Medicare’s Puzzle is an indispensable guide to help healthcare professionals deliver exceptional customer service to Medicare beneficiaries.This comprehensive study resource empowers learners to assist beneficiaries in optimizing coverage by exploring topics like Parts A, B, C, and D, supplemental plans, and billing and claims management. Concise chapters detail the Pillars of Exceptional Customer Service, Medicare's history and funding, reimbursement strategies, enrollment, Medicare Advantage, prescription options, and program costs.Drawing on over 45 years in healthcare administration, author Edward Zahurak provides critical insights on appeals procedures to enable professionals to successfully resolve claims denials. By delivering knowledgeable, compassionate service, professionals can empower beneficiaries to avoid pitfalls, choose optimal plans, and get the most value from their Medicare benefits.From clarifying essential concepts to exploring intricate policies, Mastering Medicare’s Puzzle transforms insider expertise into an accessible competency resource. Let this indispensable guide help you provide skilled, caring service to Medicare members.
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