Service Operations Management A Strategic Perspective(1st Edition)
Authors:
John McManus Mats Winroth Jannis Angelis
In Stock
Shipment time
Expected shipping within 2 DaysPopular items with books
Total Price:
$0
Solution Manual Includes
Price:
$9.99
Book details
ISBN: 9781137609243
Book publisher: Bloomsbury Publishing
Book Summary: This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
Customers also bought these books
Managerial Economics A Problem Solving Approach - 3rd edition
Luke M. Froeb
ISBN: 2901133951482, 1133951481, 978-1133951483
$0 $274.95
Transportation A Global Supply Chain Perspective - 8th edition
John J. Coyle
ISBN: 9781305445352, 1133592961, 130544535X, 978-1133592969
$0 $324.95
Project Management A Managerial Approach - 7th Edition
Jack R. Meredith
ISBN: 470226218, 978-0470226216
$0 $140.00
Project Management A Systems Approach to Planning Scheduling and Controlling - 10th Edition
Harold Kerzner
ISBN: 978-047027870, 978-0-470-5038, 470278706, 978-0470278703
$0 $49.99
Organizational Behavior Managing People and Organizations - 10th Edition
Ricky W. Griffin and Gregory Moorhead
ISBN: 978-0538478137, 9781133171942, 538478136, 9780078029462, 978-1133626695
$0 $329.95
Fundamentals of Management - 7th Edition
Robbins
ISBN: 132996855, 0-13-610982-9 , 9780132996853, 978-0-13-61098, 978-0136109822
$0 $125.00
Retailing Management - 8th International Edition
Michael Levy
ISBN: 0071220984, 978-0071220989
$0 $64.65
Frequently Bought Together
Automotive Electrical And Engine Performance - 8th Edition
James D. Halderman
ISBN: 0135224802, 013522490X, 9780135224809, 9780135224908
$0 $243.44
Customer Relationship Management - 2nd Edition
Francis Buttle
ISBN: 1856175227, 9781856175227
$0 $120.00
Solid State Materials Chemistry - 1st Edition
Patrick M. Woodward
ISBN: 0521873258, 978-0521873253
$0 $81.64
Staffing Organizations - 9th edition
Herbert G Heneman III
ISBN: 1259756559, 1259756556, 978-1259756559
$0 $296.98
Advertising: An Integrated Marketing Communication - 4th Edition
George E. Belch
ISBN: 1760422991, 978-1760422998
$0 $150.00
The Almanack Of Stanley Druckenmiller From Over 40 Years Of Investing Wisdom With Quantum Fund And Duquesne Capital Management - 1st Edition
Rui Zhi Dong
ISBN: B0B3NV2H9M, 979-8850611453
$0 $16.97