Service Its Not Just Good Business(1st Edition)
Authors:
Michael J Astorino
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Book details
ISBN: B0DG98FJYG, 979-8385031849
Book publisher: WestBow Press
Book Summary: If You Were To Rate Service On A Scale Of One To Five, Where Five Is "consistently Exceptional" And One Is "not-so-good," How Would You Rate The Service At Your Organization? Even Though The Service Sector Dominates The United States Economy, Surveys Indicate That Customer Satisfaction Is At An All-time Low, Which Means Organizations Can Stand Out By Providing Better Service. Michael J. Astorino, Who Operated A High-end Dry Cleaning And Upholstery Cleaning Business In Fairfield County, Connecticut For Thirty Years, Explores How To Bolster Customer Service And Company Culture In This Business Guide. Learn How To: - Train Employees When They Have Different Schedules And Work In Different Locations; - Help Give Employees Service Concepts That They Can Apply - Improve The Culture Of Service Within Your Organization; - Hone Your Skills As The Leader Of A Business; - Make Your Business Stand Out From Competitors. The Author Emphasizes These Concepts Not Only Lead To Sales But Employee Retention And An Overall Positive Work Environment. . He Also Shares How As A Practicing Catholic, He Ignited His Faith And Found More Meaning At Work By Focusing On Providing Excellent Service To Staff As Well As Customers.
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