Win Their Hearts Your Simple And Effective Guide To Unforgettable Customer Service(1st Edition)
Authors:
Zach Dillard
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Book details
ISBN: 979-8846290662
Book publisher: Independently published
Book Summary: Easily Improve Your Customer Service And Gain Your Employee’s LoyaltyWhat if you could learn simple tactics to permanently improve the customer service at your business? What if your employees came to work and truly participated in the business? “Let’s make our business the kind of place where people want to work and customers want to come”Author Zach Dillard has spent the last fifteen years of his career focused on one thing: customer service. His experience as a business owner in the automotive collision repair industry has given him the opportunity to deal with all kinds of customers and all kinds of employees. In “Win Their Hearts: Your Simple and Effective Guide to Unforgettable Customer Service”, Zach shares his insights and strategies, which you can then apply to your own business, no matter what it is.In this book you will learn:How to empower your employees and earn their loyaltyHow to set goals that everyone will want to achieveWhy you should terminate someone with compassionHow to make difficult decisionsHow to best teach your employees when they aren’t performing up to expectationsWhy it is important to get your hands dirty with your employeesWhat customers expect from their first interaction with your businessHow to deal with Google reviewsThat having an authentic smile is more important than you realizeHow to improve the things you can controlHow to do things that your competitors don’t The secret of permanently winning over an upset customerPick up your copy today by clicking the Buy NOW button at the top of this page!
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