The service center for a brokerage company provides three functions to callers: account status, order confirmations, and

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The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one month with these results: 90 percent, 70 percent and 80 percent, respectively. What is the overall reliability of the call center?
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OM4 operations management

ISBN: 978-1133372424

4th edition

Authors: David Alan Collier, James R. Evans

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