Topic 1: Of the 3 main steps in the controlling process (measuring performance, comparing measured performance to standards and taking corrective action), which one is the most significant in the organizations with which you are familiar? Explain why.

Feel free to use examples wherever they help to illustrate your answer.

Topic 2: What is power and how can one use power effectively to aid in the control process without significant negative effects? Feel free to use examples wherever they help to illustrate your answer.