University Hospital has been concerned with the number of errors found in its billing statements to patients.

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University Hospital has been concerned with the number of errors found in its billing statements to patients. An audit of 100 bills per week over the past 12 weeks revealed the following number of errors:

(a) Develop control charts with z = 3.
(b) Is the process incontrol?

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Operations Management

ISBN: 978-0470325049

4th edition

Authors: R. Dan Reid, Nada R. Sanders

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Question Posted: Oct 19, 2012 08:25 AM

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University Hospital has been concerned with the number of errors found in its billing statements to patients.

Question:

Week Number of Errors 10 12

Step by Step Answer:

a CL 5312 442 errors UCL 442 ...View the full answer

Operations Management

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