Web-based businesses occasionally suffer from "page loading" problems, when a particular webpage a visitor requests will not display, even when the rest of a website seems to be working normally. Get Satisfaction recently had a spate of these problems. Which of these is the best way to respond to queries while the company is working to fix the situation?
a. Yes, we've noticed this problem ourselves, but we hope to have everything stabilized soon.
b. We are soooooo sorry! We're working to resolve the situation as soon as possible.
c. Don't you just hate computers sometimes? We're working to resolve the situation as soon as possible.
d. We're having some problems with our host, which seems to be resulting in a lot of these errors. We're working on it now and hope to have everything stabilized soon.