Why would a retailer be interested in job standardization and cross-training for its employees?

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Retail Management A Strategic Approach

ISBN: 978-0132720823

12th edition

Authors: Barry R. Berman, Joel R. Evans

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Question Posted: Mar 21, 2016 01:58 AM

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Why would a retailer be interested in job standardization and cross-training for its employees?

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Job standardization keeps tasks of employees in similar positions rathe...View the full answer

Retail Management A Strategic Approach

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