Workers who are illiterate suffer from embarrassment and fear. An HR manager notes, "They will ask for directions many times, even though the instruction manual is alongside their machine . . . . Some workers always seem to be having problems with their eyesight or their glasses . . . . The truth is that they simply cannot read." How would you go about identifying workers who should receive literacy training? Discuss the differences between general illiteracy and functional illiteracy and how you would decide which of these issues a training program should address.