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organizational behavior
Questions and Answers of
Organizational Behavior
Values, attitudes, and moods and emotions have important implications for understanding and managing organizational behavior. Now that you have a good understanding of values, attitudes, and moods
Organizations work most effectively when their members voluntarily engage in organizational citizenship behaviors. You have likely witnessed some kind of organizational citizenship behavior. You may
How would your work values affect your reactions to each of these events at work?a. Getting promotedb. Being reassigned to a position with more responsibility but receiving no increase in payc.
Describe your mood over the past week or two. Why have you felt this way? How has your mood affected your behavior?
What facets of a job are particularly important determinants of your level of job satisfaction? What standards do you (or would you) use to evaluate your job on these dimensions?
Toward what kind of organization are you most likely to have affective commitment? Toward what kind of organization are you most likely to have continuance commitment?
How might your affective commitment to an organization affect your behavior?
What forms of organizational citizenship behavior are you especially likely to perform, and why? What forms of organizational citizenship behavior are you least likely to perform, and why?
Your objective is to gain firsthand experience in some of the issues involved in managing diversity. The class is divided into groups of three to five people, and each group appoints one member as
In 2010, Sodexo was ranked first on DiversityInc’s “Top 50 Companies for Diversity” list. Over 440 companies were considered by DiversityInc for potential inclusion in the list. Sodexo is a
Think about the last meeting or gathering you attended. It could be a meeting that took place at the organization you are currently working for, a meeting of a club or student organization you are a
Given perceptual problems and biases, such as stereotyping and the similar-to-me effect, proponents of affirmative action argue that organizations need to take proactive steps to ensure that
Form groups of three or four people and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class.1. Take a few minutes to think about situations in which
Perception and attribution have major effects on the decisions made in organizations and on how members of an organization respond to each other’s behavior. Now that you have a good understanding
Your objective is to gain experience in applying learning principles and theories and understanding the challenges involved in managing the learning process. The class divides into groups of three to
In today’s global economy, more and more kinds of jobs are being outsourced to countries with lower labor costs.95 Outsourcing has moved beyond the manufacture of products to skilled, technical,
Think about the last time you finally succeeded at something that had been giving you trouble. It could be a particularly troublesome class that you managed to pull through with a decent grade or a
Positive reinforcement can be used to promote the learning of desired behaviors in organizations. Commission pay plans, for example, reinforce salespeople for selling by paying them a percentage of
Creativity is the generation of new and useful ideas. Now that you have a good understanding of creativity, debate the following issue.Team A. Creativity is only important in certain kinds of jobs
Think about the last time you felt really motivated to do well at some activity: in one of your classes, at work, or in some kind of hobby or leisure activity (such as playing golf, running, or
Employees often differ in their needs for time off from work. Employees with small children, single parents, employees with health problems, and employees who are the primary caregivers for an
Form groups of three or four people, and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class:1. Take a few minutes to think about a time in your life
Motivation explains why members of an organization behave as they do and either help or hinder the organization from achieving its goals. Now that you have a good understanding of motivation, debate
Your objective is to gain experience in confronting the challenges of (1) maintaining high levels of motivation when resources are shrinking and (2) developing an effective motivation program. The
With more than 11,000 employees, the SAS Institute is the largest privately owned software company in the world with approximately $2.3 billion in revenues.100 Revenues have increased as SAS every
Pick two people you know pretty well who are working (such as friends or relatives). Try to pick one person who is primarily extrinsically motivated by his or her job and another person who is
Some employees are given specific, difficult goals and their very livelihood depends on how well they perform. For example, salespeople who are paid strictly on a commission basis have all their
Form groups of three or four people, and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class.1. Take a few minutes to think about a situation in
Job design and goal setting are two major motivational tools that managers can use to increase motivation and performance. Now that you have a good understanding of job design and goal setting, form
Your objective is to gain experience in redesigning a job to increase employee autonomy. Assume the role of a manager in charge of a group of artists that draws pictures for greeting cards. You
Google is the most popular search engine on the Internet today and earns revenues for one-third of all online advertising in the United States. Its popularity is due, in no small part, to Google,
Think about the kind of career you would like to have and are trying to pursue.1. Describe your desired career. Why do you want to have this career?2. Describe three specific jobs you think would be
Given that employees depend on their pay for many things, including taking care of themselves and their loved ones, some would argue that basing pay on team or organizational performance might be
Form groups of three or four people, and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class.1. Take a few minutes to think about situations in which
The exchange relationship employees have with their organizations is embodied in their psychological contracts. Performance appraisal, pay, and careers are important aspects of the exchange
Think about the last significant stressful experience you had on the job or at school. For the experience you have chosen, do the following:1. Describe the experience and the surrounding
As many organizations continue to lay off employees, CEOs and top managers are taking home record salaries. In the United States, the differences between what employees at the very top of an
Form groups of three or four people, and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class.1. Take a few minutes to think about the emotion-focused
Stress can have major impacts on people and their organizations. Now that you understand how stress affects individual employees as well as organizations, debate the following issue:Team A. The
Your objective is to gain experience in developing effective strategies for helping members of an organization to cope with stress. Assume the role of a supervisor of a group of 12 financial analysts
In many organizations, some groups of employees typically have higher status than others. And sometimes the groups with the lower status feel they are not appreciated and are “second-class
Form groups of three or four people, and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class.1. Take a few minutes to think about groups you were a
Groups are the basic building blocks of organizations. Now that you have a good understanding of the nature and types of groups and how groups control and socialize their members, debate the
Your objective is to gain experience in developing roles, rules, and norms that contribute to group effectiveness. Procedure The class is divided into groups of three to five people, and each group
Think of a group you are currently a member of—a work group, a club, or any other group you belong to and actively participate in. Briefly describe the group. Then answer each of these questions:1.
As the chapter notes, sometimes when groups or teams become too large the problem of social loafing arises as some employees withhold their own efforts and let other members of the team bear the work
After reading the following scenario, break up into groups of three or four people and discuss the issues involved. Be prepared to share your thinking with the rest of the class. You are the managers
Organizational effectiveness hinges on the effectiveness of the groups that make up an organization. Now that you have a good understanding of what makes for effective work groups, debate the
Your objective is to gain experience in developing a strategy to reduce social loafing in an ongoing group. Assume the role of a manager of a home improvements/building supply store that sells a wide
Leaders can have powerful effects on their subordinates and their organizations as a whole. Now that you have a good understanding of leadership, debate the following issue:Team A. Managers can be
Your objective is to gain experience in effectively leading a group of employees who have varying levels of ability and motivation. Assume the role of Maria Cuellar, who has just been promoted to the
Choose a public figure you are familiar with (you know the individual, you have read about the person in magazines and newspapers, or you have seen him or her on TV) who is in a leadership position.
Influence and persuasion are a central part of a leader’s job; leaders routinely attempt to influence employees to work hard and perform at a high level. Leadership can have a dark side if managers
Form groups of three to five people, discuss the following scenario, and discuss the questions; be prepared to share your discussions with your class: You are the founding entrepreneurs of
Think of the last time you came into conflict with another person or group, such as a manager you worked for or even a friend or family member. Then answer these questions:1. Was this the first time
Managers routinely use organizational politics and negotiation to try to convince other managers to agree with their goals and follow the course of action they are championing. They may also seek
Form groups of three or four people and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class.Think of an organization you are all familiar with such
Organizational politics and conflict are part of the fabric of behavior in organizations. Now that you understand how these processes work in organizations, debate the following issue.Team A. The use
Your objective is to gain an appreciation of the conflict process and to understand the difficulties involved in managing conflict successfully. The class divides into groups of from three to five
Think of two important decisions you have recently made—m one you made individually and one you made as a member of a group. Describe each decision. For each decision, answer these questions:1. Was
As we discussed, the question of whether a decision is ethical or not is an important aspect of the decision-making process. In group decision making, sometimes the diffusion of responsibility can
Decision making is one of the most important processes in all organizations. Now that you have a good understanding of decision making, debate the following issue.Team A. Individuals generally make
Your objective is to gain experience in using the nominal group technique. The class is divided into groups of three to five people, and each group appoints one member as spokesperson to report the
Different kinds of organizational structures lead people to behave in different ways. Now that you understand the kinds of choices that organizations face when they create their organizational
You will analyze the structure of a real organization such as a department store, restaurant, hospital, fire station, or police department. In the next chapter, you will identify the contingencies
Think of an organization you are familiar with—a university, restaurant, church, department store, or an organization you have worked for—and answer these questions:1. What form of structure does
You are the manager(s) charged with reducing high operating costs. You have been instructed by the CEO to eliminate 25 percent of the company’s work force, both managers and employees. You also
Imagine that you are the manager of a design group that is soon to be reengineered into a cross-functional team composed of people from several different functions that have had little contact with
Some people find change a very difficult thing for reasons described in the chapter. Managers often find it difficult also to change an organization’s culture because they cannot get people to
Form groups of three to five people and discuss the following scenario:You are a group of software engineers meeting to discuss how to implement a kaizen program to reduce the number of mistakes made
Your objective is to understand the complex problems surrounding organizational change. The class is divided into groups of three to five people. Each member of the group assumes the role of
United Technologies Corporation (UTC), based in Hartford, Connecticut, owns a wide variety of companies that operate in different businesses and industries. Some of the companies in UTC’s portfolio
What does the term "Management of Technology" refer to?
Why would you prefer a demand-pull strategy? Explain.
What are the advantages of a supplypush strategy? What are the disadvantages? Explain.
What is the purpose of the innovation management system and the people- technology interface?
How is technology important to the knowledge management system?
How is technology important to the performance management system?
Creative destruction. How is this an economic concept? Explain.
How does technology impact the workforce?
Explain the positive benefits of technology's impact on the workforce.
Identify the important duties HR performs in the management of technology? Are these any different from a non- technology company? Explain.
Identify and describe the skills needed to develop a team.
What are the requirements for managing a team successfully?
Identify and briefly describe the problems associated with creating and managing a team.
Identify and briefly describe the strategies to use in resolving team development and team management problems.
What are the methods used for guiding team performance?
Identify and describe the circumstances for determining the need for creating a team.
Identify and discuss the important issues associated with successfully managing team meetings?
Identify and describe the process for teaching teamwork skills.
What is meant by the term “c ollective climate of a team”?
Why is the role of team leadership important?Explain.
Identify and briefly describe Tuckman’s four stages of team development.
Define and explain the terms decisions, decision-making and the decisionmaking process. Why should decisionmakers use decision-making techniques?
What are the different types of decisions?Explain.
Identify and briefly describe any five of the different types of decision-m aking models.
Identify and briefly describe any five of the different types of decision-m aking techniques.
What are the stages of a structured decision-making process?
Describe the process typical in creating a decision-making process.
Describe and explain the relationship between centralization, de-centralization and decision-making.
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