Tom, a salesperson, has requested an order for your department’s services with a short delivery date. As usual, Tom claims it is a take-it-or leave-

it offer. He wants your decision now, or within a few minutes, because he is in the customer’s office. Your action is to:

a. Convince Tom to work together to come up with a later date.

b. Give Tom a yes or no answer.

c. Explain your situation and let Tom decide if you should take the order.

To determine your preferred communication style, select the one alternative that most closely describes what you would do in each of the 12 situations below.
Do not be concerned with trying to pick the correct answer; select the alternative that best describes what you would actually do. Circle the letter

a, b,

c, or d.