1. Describe the fundamental problem in this case together with its causes
2. What specific mistakes were made by
a. The General Manager and
b. The Program Director?
3. Did you ever do unpaid volunteer work? What were your purposes/goals? Did you achieve them?
4. What types of rewards are most appropriate for volunteers? To what degree were those provided to volunteers at the radio station?
5. What steps should the station general manager take now?