1. Evaluate Johnson’s actions in dealing with the e-mail.
2. Examine the data contained in Exhibits 1.10 and 1.12-1.17. What seem to be the most significant diversity issues at Johnson?
3. What is the cost to the organization of these problems? What will happen if they are not addressed?
4. Where and how do these issues need to be dealt with?
5. What support, skills, and training do managers need to deal with these issues?
6. What human resource management systems or policies need to be examined and possibly modified?