1. Given the facts of this case, is it possible for Brenda and Martin to reach a satisfactory result? Explain.
2. How could an organization go about identifying and measuring the personal competencies of employees?
3. How could the company prevent this problem from occurring in the future? Explain.

Job descriptions are a critical tool used for job orientation and training and, importantly, in annual employee performance evaluations. When the duties and responsibilities listed in the job description do not reflect current job content employee/ management disagreements can arise, as this case illustrates.
Both employees and managers agree that Brenda Batten has been an exceptional employee. As a senior technical representative (STR) for Blackhawk Aironics, she is valued for her knowledge in airplane instrumentation. One manager described her as “simply an expert in the complex technology of satellite weather systems.”