1. How does training relate to the firm's system of financial rewards?
2. To what extent is there a rigid formal organizational environment at Metropolitan Bakery? To what extent is that good or bad?
3. Will and the firm seem to be appreciative of each other. What does Will's performance say about the environment at Metropolitan Bakery?
4. If you were to start a firm, would you use the same approach to performance management as James and Wendy?