1. How would you describe Carol's leadership traits?
2. How big a part did Carol's traits play in the expansion of the company?
3. Would Carol be a leader in other business contexts?
Carol Barnes took over her husband's office supply store and grew it from a $200,000 business to one with sales over $3.1 million. She spent time learning the business and demonstrated persistence, intelligence, sociability, and determination. Based on the information in the case study, Carol seems wellliked, compassionate and considerate. She appears to have high levels of emotional intelligence and seems to be anextraverted, open, and, conscientious leader who is somewhat agreeable with low levels of neuroticism.
The case study allows for discussion and analysis not only of Carol's key leadership traits but also of emotional intelligence and the Big Five Personality Factors.