1. Prepare a service blueprint for the 100 Yen Sushi House operation. 2. What features of the...

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1. Prepare a service blueprint for the 100 Yen Sushi House operation.

2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition, and what competitive advantages do they offer?

3. How has the 100 Yen Sushi House incorporated the just-in-time system into its operation?

4. Suggest other services that could adopt the 100 Yen Sushi House service delivery concepts.

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Service Management Operations Strategy Information Technology

ISBN: 517

8th Edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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