1. The redesign of the reward system for salespersons at Thrive Networks strengthened teamwork. What factors were operating in the sales environment that supported the use of team rewards?

2. Do you think servers at a restaurant would respond the same way that the sales force did at Thrive Networks and become more collaborative if management decided to pool everybody’s tips from customers and give each server an individual share of the tips? What would be the ideal set of conditions at a restaurant for servers to give better customer service under a system of shared tips?

3. Why did Intel decide to teach its employees a common set of conflict resolution skills as a way to improve teamwork among its employees?