1. What is your reaction to the way Mary Levin conducted the meeting?
2. What do Jim Albritton’s statements reveal about his attitude toward workers in his plant? In what ways might he be contributing to the poor results at the Tempe plant?
3. Assume that you are Mary Levin. What broad areas of employee concern would you include in an attitude survey?
4. How can the information uncovered in the survey help the managers improve working conditions?