1. What observable artifacts, espoused values, and basic assumptions are displayed in the case? 2. How would...

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1. What observable artifacts, espoused values, and basic assumptions are displayed in the case?

2. How would you categorize Southwest Airline’s Culture based on the competing values framework?

3. Which of the 11 methods or techniques for changing organizational culture were used by Southwest Airlines?

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Organizational Behavior

ISBN: 978-0078029363

10th edition

Authors: Robert Kreitner, Angelo Kinicki

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