1. What type of installation did Hudson Banc use for its new system? Was it an appropriate choice?
2. How could the operational problems have been avoided?
Two regional banks with similar geographic territories merged to form Hudson Banc. Both banks had credit-card operations and operated billing systems that had been internally developed and upgraded over three decades. The systems performed similar functions, and both operated primarily in batch mode on IBM mainframes. Merging the two billing systems was identified as a high-priority, cost-saving measure.