1. What types of resistance to change did you see in the various situations?
2. How did Alex unfreeze Allison's perspective and what impact did that have?
3. Using concepts from the chapter, what would you have done to make the transition to the new product line go more smoothly?
Imagine Happy Time Toys has been making changes to both toy product lines and quality goals. You find yourself listening to a coworker exhibiting resistance to Happy Time Toys' quality and production goals for a new product line. She complains about the changes and states that the product is tricky to assemble and the goals are unrealistic. Also, because of recent changes, the coworker believes that the company is too concerned about quality at the expense of productivity. The coworker feels that the company could make a lot more money if they let some of the team's borderline products go through. The coworker is going to continue to tell the team to pass borderline products to help the team meet its production goals to earn the bonus. This would reduce the employees' stress and, after all, the products are not that bad. What do you say or do? Go to this chapter's "Now What?" video, watch the challenge video, and choose a response. Be sure to also view the outcomes of the two responses you didn't choose.