A telephone call center uses three customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m.
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Service rate 3 minutes call or 10 calls 30 minutes CSR Utilization U Demand Rate Se...View the full answer
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Related Book For 
OM6 operations supply chain management
ISBN: 978-1305664791
6th edition
Authors: David Alan Collier, James R. Evans
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