Bill & Becky Travel, Inc. is a full service travel agency. Data in the worksheet C16P2 in

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Bill & Becky Travel, Inc. is a full service travel agency. Data in the worksheet C16P2 in the OM6 Data Workbook shows results for the question "Would you recommend us to a friend?" from 200 customers who were sampled during one week. Count the number of responses at each level (1 through 10) and determine the number of and percentage of customers at the promoter, passive, and detractor levels. The original data is for 200 customers and the first ten observations are as follows?
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OM6 operations supply chain management

ISBN: 978-1305664791

6th edition

Authors: David Alan Collier, James R. Evans

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