Define and explain the NPS formula and how it applies to customer satisfaction.

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International Marketing

ISBN: 978-1452226354

1st edition

Authors: Daniel W. Baack, Eric G. Harris, Donald Baack

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Question Posted: Feb 16, 2018 07:18 AM

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Define and explain the NPS formula and how it applies to customer satisfaction.

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NPS stands for Net Promoter Score It quantifies the d...View the full answer

International Marketing

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