Discuss the following types of failure outcomes: voice, exit, and retaliation

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Services Marketing Concepts, Strategies, & Cases

ISBN: 978-1439039397

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Authors: Douglas Hoffman, john Bateson

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Question Posted: Aug 31, 2012 02:30 AM

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Discuss the following types of failure outcomes: voice, exit, and retaliation

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High voice the customer complaints to the manager Medium voice the c...View the full answer

Services Marketing Concepts, Strategies, & Cases

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