Explain the major concepts of systems thinking, the contingency view, and total quality management.
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Systems theory is an extension of the human resources perspective This theory describes organizations as open systems that are characterized by entropy synergy and subsystem interdependence A system is a set of interrelated parts that function as a whole to achieve a common purpose An open system interacts with its environment to survive Entropy is a universal property of systems and refers to their tendency to run down and die Synergy means the whole is greater than the sum of its parts Subsystems are parts of a system that depend on one another for their functioning The contingency view is an extension of the humanistic perspective in which the successful resolution of organizational problems is thought to depend on managers identification of key variations in the situation at hand Certain contingencies or variables exist for helping management identify and understand situations The contingency view tells us that what works in one setting might not work in another Managements job is to search for important contingencies When managers learn to identify important patterns and characteristics of their organizations they can then fit solutions to those characteristics Important contingencies that managers must understand include the industry technology the environment and international cultures Total quality management TQM is a concept that focuses on managing the total organization ...View the full answer
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