Explain the reasons that CRM systems may fail the customer according to the article.
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Some of the reasons given include Lack of internal focus focu...View the full answer
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Karen Mundy
I have spent more than 30 years teaching in volunteer work - children, teenagers, men and women. Sometimes I would do this on a weekly basis, but for 10 years I did this 5 days a week in the early morning. I have been President of a Woman's Organization (110+ members), President of a Children's Organization (60+ members), and a Secretary for a Youth Organization.
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Related Book For 
E Business and E Commerce Management Strategy Implementation and Practice
ISBN: 978-0273719601
4th edition
Authors: Dave Chaffey
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