For the following two activities, ask a series of why questions (with your answers) that reveal the

Question:

For the following two activities, ask a series of “why” questions (with your answers) that reveal the root cause. Once the root cause is identified, use a “how” question to reveal how the activity can be improved (with your answer).
Activity 1: Daily cleaning of a puddle of oil near production machinery.
Activity 2: Providing customers with sales allowances.