Give two examples of non-financial measures of customer satisfaction relating to quality in a balanced scorecard.

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Cost Accounting A Managerial Emphasis

ISBN: 978-0136126638

13th Edition

Authors: Charles T. Horngren, Srikant M.Dater, George Foster, Madhav

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Question Posted: Mar 12, 2011 02:44 AM

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Give two examples of non-financial measures of customer satisfaction relating to quality in a balanced scorecard.

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Cost Accounting A Managerial Emphasis

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