Global shipping company FedEx has a "people first philosophy and believes that for the company to deliver world class customer service its managers must also have an attitude of service in managing their associates. FedEx recognizes that leadership has grown more complex, and wants to develop leadership capabilities in its managers to manage its changing workforce. FedEx decided to increase its focus on emotional intelligence in its leadership development training. The emotional intelligence training and coaching program focused on showing managers how to manage themselves first and take charge of their own emotions and behaviors so that they can be effective influencers and role models.
1. Do you think that emotional intelligence would be important for a manager at FedEx to have? Explain your answer.
2. How does FedEx develop its new leaders' emotional intelligence?
3.What else do you think that FedEx can do to enhance its managers' emotional intelligence?