How does the communication gap relate to success in e-business (See E-Services in Action)?

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Services Marketing Concepts, Strategies, & Cases

ISBN: 978-1439039397

4th edition

Authors: Douglas Hoffman, john Bateson

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Question Posted: Aug 31, 2012 02:29 AM

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How does the communication gap relate to success in e-business (See E-Services in Action)?

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Findings from a recent study conducted by the International Customer Service Association and eSatisf...View the full answer

Services Marketing Concepts, Strategies, & Cases

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