How important is it that the warehouse bins and invoices are coded inconsistently? Respond in a paragraph. What are some of the problems created when a code appears to be mnemonic but employees are never given an appropriate “key” to decode it? Discuss your response in two paragraphs. What changes would you make to invoice/warehouse coding for Crockett’s? Document your changes, identify the type of code you would use, and use the code in an example of a product that Crockett’s might sell. Remember to decipher it as well.

“I can’t stand this. I’ve been looking for this hat for the last 45 minutes,” complains Davey, as he swings a coonskin cap by its tail above his head. He is one of the new warehouse workers for Crockett’s, a large retail catalog and ecommerce firm. “The catalog slip calls it a ‘Coo m5–9w/tl.’ Good thing you told me ‘Coo’ stands for coonskin. Then, of course, I thought about caps and looked over here. I found it here in this bin labeled BOYS/CAP. Wouldn’t it be easier if the catalog and Web pages matched the bins? To me, this invoice says, ‘Cookware, metallic, 5–9-piece set with Teflon.’ I’ve been stranded in the cookware sets the whole time.”