How should customer satisfaction be measured at a bank? A restaurant? A manufacturing firm? A retailer?

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Management Process

ISBN: 978-0201822939

4th Edition

Authors: Lee Long

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Question Posted: Jun 29, 2012 06:56 AM

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How should customer satisfaction be measured at a bank? A restaurant? A manufacturing firm? A retailer?

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By using customer satisfaction surveys They can be personalized to fit specific custome...View the full answer

Management Process

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