Question: Mary wants to know when shes lost a customer. One way to help her would be to produce a report, say in PDF format, showing

Mary wants to know when she’s lost a customer. One way to help her would be to produce a report, say in PDF format, showing the top 50 customers from the prior year. Mary could print that report or place it on a private section of her Web site so that she can download it from wherever she happens to be.

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