One of the major measures of the quality of service provided by any organization is the speed with which it responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. The store had the business objective of improving its response to complaints. The variable of interest was defined as the number of days between when the complaint was made and when it was resolved. Data were collected from 50 complaints that were made in the past year. The data, stored in Furniture, are as follows:

Transcribed Image Text:

54 5 35 137 31 27 152 2 123 81 74 27 11 19 126 110 10 29 61 35 94 3 26 5 12 4 165 32 29 28 29 26 25 14 13 13 10 5 27 4 52 30 22 36 26 20 23 33 68