Provide Al with a detailed outline of what should be covered in the lunch meetings. Give him specific examples relating to the jobs. That way, he will have some guidance on what to say and how to say it so that his employees will understand what they are getting involved with.
At CRB, Inc. (a small car restoration business), you have been working with Al and Mary Brown to design a performance management system. Based on your interviews with employees, you’ve learned that they are concerned about a lack of clarity regarding scheduled work, who does what, the need for supplies and parts to be available when needed, and so on. Al and Mary are hoping that many of these concerns can be alleviated through the implementation of a more structured performance management system where there are clear job descriptions and expectations