Ranger Yacht manufactures a line of family cruiser/racing sailboats. The boats are well-known for their quality, safety, and performance. Ranger hired Matthew Perry, a well-known sailboat designer and racer, to design a new sailboat, the M33. The M33 will have advanced materials in the hull and rigging to enhance the safety and performance of the boat, and also to improve its overnight comfort. Safety and comfort are the two most important boat-buying criteria of Ranger’s customers, rated at 33 percent and 32 percent respectively, on a 100 point scale. The other two criteria are performance (20 percent) and styling (15 percent). The overall length of the boat is about 33 feet; its two sleeping areas have room for five or six people. Ranger projects a sale price of approximately $200,000 and estimates the costs of manufacturing the M33 as shown in Table 1.

A team of engineers and sales managers studied the projected cost and was able to identify how each component of the planned boat contributed to satisfying the customers’ criteria. The results of this study based on careful estimates, is shown in Table 2. For example, the estimates show that 30 percent of the customers’ desire for safety is satisfied by the construction of the hull and keel, another 30 percent by the standing rigging.

Required

1. Using the information in Table 2 developed by the team of engineers and sales managers, together with the customer criteria, determine which components of the boat are most important to customers, and why.

2. Take your findings in requirement 1 andcompare

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Target Cost Percentage of Total Component Hull and keel 30% $36,000 Standing rig 18,000 15 20,000 Sails 17 Electrical 16,000 13 Other 30,000 25 100%