A guest checks in at midnight and angrily requests a suite. You know that there are none

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A guest checks in at midnight and angrily requests a suite. You know that there are none available, but you overhear a front desk clerk promise that they can get one in the morning.

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Hospitality An Introduction

ISBN: 9780757588631

14th Edition

Authors: Robert A Brymer, Misty M Johanson

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