Questions and Answers of Accounting Essentials For Hospitality Managers

A foodservice establishment ’ s responsibilities, under the Uniform Commercial Code (UCC) and other laws, to serve wholesome food and beverages.
To apply “ Truth in Menu ” concepts to the service of food and beverage products.
To assess the current legal risks associated with serving alcohol.
To implement training programs that result in the responsible service of alcohol.
Did the hotel have an obligation (or duty as outlined in Chapter 9, “Your Responsibilities as a Hospitality Operator”) to notify guests that the soup contained MSG?
How do you think a jury would respond to this situation? What level of damages, if any, do you think a jury would be included to award in this case?
What should the chef do to avoid similar problems in the future?
Did the restaurant act negligently in the serving of the hot chocolate?
Do you think that Penny Mance was negligent? If so, how much difference, if any, do you believe that Penny’s negligence would make in the size of the jury’s award?
Whom should the restaurant manager and company look to for guidance on property serving temperatures and techniques? Could you defend this source in court?
Does Mr. Williams owe the extra 15 percent to the restaurant?
Does it matter whether the surcharge is called a gratuity or a service charge? How would that be determined?
What should the restaurant do to avoid similar problems in the future?
Did the Squirrel Cage violate the liquor laws of its state?
Did the Squirrel Cage bartender act responsibly in the service of alcohol to Mr. Hadley? Did she act differently from bartenders in similar situations?
What should the owner of the Squirrel Cage do in the future, if anything, to minimize the chances of reoccurrence?
Is the bar responsible for illegally serving Ms. Rodgers? Was she served excessively?
Since the security guard did not serve alcohol, do you think a jury would find one hour of orientation sufficient in his training?
What could the owners of the Golden Spike do in the future to prevent a reoccurrence such as this?
Did the country club act responsibly in this situation?
What steps could a responsible beverage manager take to reduce the possibility of such an incident reoccurring?
Would the club’s tipping policy influence a jury’s view of responsible alcohol service by the club if the case went to trial? Why?
Was it foreseeable that Mr. Vosovic, once home, would leave the house in his intoxicated condition?
Assuming that bartenders earn $15 per hour, including benefits, and trainers within your company average $40 per hour, develop a short outline of required training concepts, estimate the time to
Prepare a three- to five-minute presentation for your district manager and the other conference attendees that justifies your costs as developed.
Estimate the yearly cost of bartender liability training if your company of 400 restaurants hires 1,100 bartenders per year. Give your opinion on the cost likely to be incurred if no such training is
Log on to the Web site of the National Restaurant Association( www. restaurants.org ). Follow the path for Food Safety until you arrive at Common Foodborne Illnesses. Identify at least three common
Do you think restaurants face greater liability in what they serve or how they serve it? What impact will increased consumer acceptance of takeout foods have on your position?
Collect two takeout menus from restaurants near your home. Identify by circling the menu items, any reference to preparation style, brand - name ingredients, origin, size, or health benefit of their
Despite its name, “ prime rib ” does not have to come from prime grade beef.Contact your local butcher or meat purveyor to identify exactly which ribs are contained in prime rib. Check this
As a drug, alcohol is classified as a depressant. Consult a medical encyclopedia to identify at least two other types of depressants, as well as the following characteristics of depressants:Their
Contact your local police department or state police. Identify the BAL in your state in which a driver is considered legally intoxicated. Discover whether the same BAL applies to minors. Ask for
Assume that you operate a country western dance club. Create a script for your servers to follow when they must tactfully refuse to serve alcohol to an intoxicated guest. Provide responses your
What is human resource management?LO.1
Who typically does the actual hiring of employees?LO.1
Why should all managers have a fundamental knowledge of human resource management?LO.1
Define the following:a. Jobanalysisb. Job descriptionc. Job specificationsd. Jobdesign LO.1
What is the difference between job descriptions and job specifications?LO.1
What is the goal of the selection process?LO.1
Why doa growing number of companies today have you apply online?LO.1
Describe an effective recruiting tool that you have seen used in the hospitality industry.LO.1
What are the challenges of staffing?LO.1
Identify the training cycle.LO.1
Discuss the importance of the Civil Rights Act of 1964.LO.1
Please give five reasons for management to complete employee evaluations.LO.1
Why is it important for an employee to be evaluated ona timely basis?LO.1
What is a progressive discipline policy?LO.1
What are three different forms of compensation?LO.1
Describe a challenge that a company may face when designing benefits packages.LO.1
What is the Americans with Disabilities Act?LO.1
What role does a manager play with regard to health and safety?LO.1
Please list two ways a company can take care of their employees.LO.1
What methods can be used to help ensure that management is selecting the right person for the position?LO.1
Must Ms. Foster’s company defend Senframe in the litigation brought by the hotel’s ownership?
If you were on a jury, would you hold Senframe responsible for the employee theft?
Regardless of the outcome of this situation, what changes in operational procedure should be implemented by Mr. Renko and the Senframe Hotel Management Company?
Was management negligent?
Does the dishroom attendant have a viable claim against the club?
Do you feel the workers’ compensation premiums for the club should be increased because of this incident?
What steps might the country club take to avoid paying higher premiums?
What type of information would you want to see from Mr. Betz before you offer to sell him a workers’ compensation policy from your company?
Do you believe Mr. Betz’s restaurants should pay the same amount for workers’ compensation coverage as other restaurants, or should he be charged rates consistent with those in the meat-packing
Assess the pros and cons of self - insurance in the area of workers ’ compensation.
Use the Internet to find a company that will likely provide liability coverage for your new hotel. Assume that the hotel is to be built in Berlin, Germany, and that your company requires a minimum of
Assess the legal climate today, then determine the amount of umbrella coverage your hospitality company would need to defend itself against a wrongful death suit brought about by Dram Shop
The importance of selecting the proper organizational and operational structures for a hospitality business.
The most common operational business structures used in the hospitality industry.
By hiring the advertising agency, did Mr. Sweeney forfeit his limited partner status?
Is Mr. Sweeney liable for the outstanding debts of the limited partnership?
How would you determine a fair price for your experience?
If your friend is successful, causing the name of Porkies to be even better known, thus resulting in greater demand for franchises, should your friend share in future revenue form franchise sales?
What are the ethical issues at play here?
Assume that Mr. Bell did not ordinarily purchase pool chemicals for the resort. Is the resort responsible for paying the invoice?
Assume that Mr. Bell did in fact ordinarily purchase pool chemicals for the resort. Is the resort then responsible for paying the invoice?
What steps would you suggest that the resort’s owners take to prevent being victimized by potential invoice frauds of this type?
Will the organizational structure selected by the partners have an impact on your decision to extend the loan?
Will the operating structure selected by the partners have an impact on your decision to extend the loan?
What other factors would influence your decision?
Would it make a difference to you if the partners were requesting the loan to complete a franchise agreement with an established and successful franchisor?
What additional information might you request if the partners were seeking the loan to operate as an independent restaurant? Would it matter if the loan were for an existing restaurant, as opposed to
Identify those operating structures that affect the amount of control an owner has over the day - to - day operations of a business. Explain the advantages and limitations of each structure.
Explain the phrase respondeat superior , in terms of liability and business structure. Describe a real situation in which the phrase takes on meaning.
Compose a letter to a potential lender addressing only the issue of why the organizational and business structures you have selected for your new business group makes it advantageous for the lender
Explain the concept of “ fiduciary responsibility ” and ethics as they relate to the general manager of a hospitality operation.
Describe the two primary operating structures utilized by condo hotels.
Discuss the concept of a “ franchise ” as it relates to reducing an owner ’ s risk of failing in a business.
Identify the best organizational structure and operational structure for the business you would most like to own, and explain why they would be best.
To evaluate tourism as it relates to gaming, resorts, and time - shares, and theme park operations, based, in part, upon the unique liability issues and managerial responsibilities inherent in each
What are your legal responsibilities to your server?
Who is responsible for controlling this guest ’ s behavior?
How would you respond to Gene, the tour operator?
What potential liability does Apex face in this situation?
What level of responsibility should the park operators be assigned for Sandra ’ s behavior?
List five specific actions the park management could take, or institute, to help eliminate such guest behavior in the future.
What similar situations might you face in your own area of hospitality where responsibility for guest injury may be all or partially related to guest behavior?
When you arrive, click on Online Reservations.
Describe the differences between a “ reservation request ” and a“ real - time reservation. ”
Why would a hotel manager elect to choose one or the other?
Would you bill these 60 guests for Saturday night ’ s stay, even if they elect to leave?
Would you give the guests any other compensation?

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